Rich Filters for Jira Dashboards: Display statuses in a custom order in a Rich Filter Gadget

When using Rich Filters for Jira Dashboards, users may notice that sorting by the Status field does not always match the expected workflow progression, for example, TO DO → IN PROGRESS → CLOSED. Instead, the order may appear inconsistent, raising questions about how the sorting is determined and how it can be customized.

Instructions

1. The sorting of Status values in the Rich Filter gadgets is not based on workflow order or strict alphabetical order. Instead, it is determined by the order defined in the Statuses configuration page in Jira.

2. This configuration page defines the global order of statuses across the system. Rich Filters uses this configuration when sorting, meaning the sequence depends on how administrators have arranged the statuses.

3. To achieve a custom status order, for example, TO DO → IN PROGRESS → CLOSED, Jira administrators should:

   1. Navigate to: Jira Administration > Issues > Statuses

   2. Reorder the statuses in the desired sequence.
      
      

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   3. Save the changes.

4. Once updated, Rich Filters for Jira Dashboards will reflect the new order when sorting by Status
   
   

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