How to fix when the Reporter name is not shown in the email notifications in Time to SLA

This guide helps you fix an issue where the reporter’s name is not displayed in custom SLA breach email notifications when using the Time to SLA app on Jira Data Center.

Problem

When configuring SLA breach email notifications in Time to SLA, using the variable ${issue.fields.reporter.displayName} does not render the reporter's actual name in the email body. Instead, the variable is displayed as-is in the sent notification.

Cause

The variable ${issue.fields.reporter.displayName} is not compatible with on-premise environments in custom email notifications. The correct syntax for dynamic field referencing differs between Jira Cloud and Data Center.

Solution

Use the correct variable syntax for on-premise environments.

➤ Use this instead:

Example

Hello ${issue.reporter.name}, This is a notification regarding a breach in SLA

This will properly resolve and display values such as:

• John Doe {reporter name}