When you have Confluence pages that are not working as expected on the cloud, it is most time-efficient to create a sample page that demonstrates the problem precisely. This helps us to reproduce and resolve the issue.

Instructions

Navigate to the problematic page.
Access the page source:
1. Navigate to the page's toolbar and click the More actions menu.
2. Select Advanced details from the dropdown and View Storage Format to access the page's source code.
Copy the displayed source code from the Storage Format view.
Paste this source code into the issue report or the support ticket. An example of source code looks as follows:

</ac:structured-macro><ac:structured-macro ac:name="multiexcerpt-macro" ac:schema-version="1" data-layout="default" ac:local-id="be370e0e-de7a-4d75-9448-e4f67c5180ab" ac:macro-id="d325cde0-c372-4e04-a506-a132abc6a7d7">
    <ac:parameter ac:name="hidden">false</ac:parameter>
    <ac:parameter ac:name="name">Client Name</ac:parameter>
    <ac:parameter ac:name="fallback">false</ac:parameter><ac:rich-text-body><p>multiexerpt </p></ac:rich-text-body>
</ac:structured-macro><p />

One Appfire Support Knowledge Base

How to retrieve Confluence storage format for a Confluence cloud app

Instructions

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