Add Epic as a parent to all Jira issues created using HelpDesk+ AI-Powered Slack Support

Based on specific processes, you can use Jira Software for support tickets, and you may want to set specific Epic in all of them automatically to recognize support tickets, among other Jira issues. Doing this directly in HelpDesk+ is impossible, but you can achieve this using Jira automation.

 Instructions

HelpDesk+ doesn’t give any options to set default values for fields. There are a few scenarios that can be considered based on the Jira configuration, but all of them work with the below configuration:

1. You can open Jira Settings → System → Global automation, and set something like:
   
   

   Open

   

2. In the Edit issue section, you can add JSON, which is visible below. You only need to change the Epic key to the correct one:

   {
   "fields": {
   "Parent Link": "SFT-17"
   }
   }
   
   

   Open

   

    

3. If you have specific issue types for support tickets, you can use them in an if statement in automation.

The only way to add Epic as a parent to all Jira issues created using HelpDesk+ is to recognize specific repeatable values when a new Jira issue is created and put them in the if statement.

If this doesn’t help, see: Slack Integration+ for Jira

With Slack Integration+ for Jira, you can set default values ​​for fields as the app is more oriented toward Jira Software.