'JQL Match' overrides the 'Status' trigger

Problem

The survey configuration allows users to set a Trigger value, which allows you to send the survey once a specific status is provided based on the work item type. In addition, you could determine a JQL Match option that allows you to specify a scope for the surveys.

If both options are selected, JQL overrides the status configuration when enabled. This means that once the work item provides the JQL limitations, the survey will be sent to the users, and the status won’t be considered.

Solution

To resolve the above problem, you can mention the status limitation in the JQL section.

If you have different types of status per work item type, you can easily specify the status category in the JQL section, which helps you determine a specific category instead of mentioning each individually.

For more information about searching by status category in JQL, see the Atlassian documentation.