Status and resolution in multiple Jira interface languages (Cloud)

Owned by Mariusz Graj, created
Last updated: Jul 16, 2024 by Derya Özdemir
2 min read

Problem

If users work in one Jira instance using many different interface languages, an issue with automated actions that change status and resolution may appear:

image-20240716-115414.png

Explanation

Due to a Jira limitation, we can’t use statuses or resolution values based on Jira IDs. We can only use them by their names. For example, if everyone is using the app only in English, it works as expected. However, if a user with a different language setting in the Jira interface attempts to execute automated actions after the transition is configured in English, an error will occur.

Solution

There is one simple workaround to fix this for all users. Instead of making the whole transition using Canned Responses Pro, you can make a POST request with a specific template for Jira automation.

  1. Automation should look like the following:

    Zrzut ekranu 2023-12-6 o 08.54.34-20231206-075626.png

  2. After that, save the automation and enable it. Click on the first step of the automation - “When: Incoming webhook“, and copy the Webhook URL.

  3. Please go back to your template in Canned Responses Pro and change the configuration to:

  4. Click Show details and paste the URL there:

  5. You can also enable the option Wait for the response before continuing and then save it.

The transition should work now without any issues for all users. If you have the same transition in other templates, you can use the same link from the automation for this purpose.