ITSM teams - optimize your support services

Superpower your teams working with Jira Service Management to elevate customer experience. Empower any team member to create full-fledged dashboards, both for internal teams and stakeholders, that provide advanced insights.

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Benefits for IT Service Management teams

• Create powerful dashboards with a collection of prebuilt ITSM gadgets and a pre-defined ITSM template.

• With our Jira Service Management multi-project gadgets, you can get a complete view of service management across teams and projects by reporting across your whole portfolio.

• Boost transparency by sharing your reports with external stakeholders using secure and unique links. These dashboards can also be shared using Jira Service Management customer portals.

How to start

1. Select the ITSM prebuilt dashboard template and configure the gadgets (all compatible gadgets will be configured automatically to save time).

2. Adapt it to your concrete visualization needs by adding your preferred gadgets from our collection and 8+ Jira Service Management-specific metrics.

3. Needing even more tailored displays? Add the JQL custom charts gadget to create customized data representations with JQL or filters, or add the Formula Cards gadget to build specific data views calculating custom fields.

   • Example: Stacked Bar chart Agents Number of tickers ordered by priority or request type.

4. If you want even more customization, you can move and resize gadgets, change the colors of the slideshow, and more. Also, make sure to review the dashboard permissions.

5. Share it with your team using a Public Link.

Dashboard Hub dashboards will serve as a single source of truth for your teams. Everyone will check, track, and align on the same data, making informed decisions.