FAQ

I have enabled Power Custom Field, why don't I see it on a ticket?

There could be a few possible reasons for this:

• You did not add this field to the necessary screen.

• The field does not appear on the Issue because it is empty.

• Issue type does not support this type of field (e.x. Parent Status field is available for Subtask only).

• Due to Jira cloud architecture, updating (modifying) the Issue to start the field calculation can be required.

I have disabled Power Custom Field on the Configuration page, but I still see it on my ticket.

Disabling the field does not remove it from the screen. You have to unassociated the field from the necessary screen additionally as usual.

Can users edit a value in Power Custom Field manually?

No, the fields are locked and are calculated automatically.

Can I rename the Power Custom field?

We're working on extending Power Custom Fields settings but, unfortunately, it is not available right now.

Can I expect that the Cloud version has the same functionality as the Server/DC version?

Due to the different architecture between Server and Cloud Jira versions, applications have different sets of available fields. We're working hard to ensure the most useful functionality in Cloud for our users. Feel free to share with us your wishes and needs.

Is it possible to migrate configured Power Custom Fields from Jira Server/DC to Jira Cloud?

Unfortunately, there is no way to implement the migration. Due to the different architecture between Jira Server and Jira Cloud, applications have totally different sets of fields for different hosting options, so migration is currently not possible.

I have another question, where do I get help?

Yes, let's talk! We'd be happy to help. You can always reach us at products@anovaapps.com or raise a ticket, and we'll get you covered.