How to Create a Diagnostics Report for an Issue

Owned by Gokce Gursel
Last updated: Feb 15, 2021
1 min read

This page is about the Enhancer Plugin for Jira Server.

If you would like to report an unexpected behavior within the Enhancer Plugin for Jira on one of your issues, we strongly recommend that you include details of that issue. To do that quickly and efficiently, we provide a REST service for obtaining these details (i.e. issue history and details of the custom fields on that issue).

On this page, you will learn how to create a diagnostic report for an issue.

1. Log into Jira as an Administrator.

2. Make a GET request to the following URL where issue_key is key of the issue you have a problem with:

BASE_URL/rest/jep-api/latest/diagnostics/issue/{issueKey}?includeAllCustomfields=true

3. To make a GET request, you can type the URL into your browser's address bar, or you can use a REST service browser plugin.

4. Right-click on the page, save the response of this request as a JSON file, and send it to our support team as requested.


Speed Up the Investigation
If you suspect that custom fields on an issue are inconsistent, inform our support team what the correct values should be while sharing the diagnostics report. This way, we can quickly analyze your reports and compare them with your expected results.