How to create a diagnostics report for an issue

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If you encounter unexpected behavior within the Enhancer Plugin for Jira, we strongly recommend including detailed issue data when reporting the problem.

To make this process quick and efficient, we provide a REST API service that retrieves:

Issue history
Details of all custom fields on the issue

This guide explains how to generate a diagnostic report for an issue.

How to generate a diagnostic report

Log into Jira as an Administrator.
Make a GET request to the following URL, where issue_key is the key of the issue you are experiencing problems with:
BASE_URL/rest/jep-api/latest/diagnostics/issue/{issueKey}?includeAllCustomfields=true
To make a GET request, you can type the URL into your browser's address bar, or you can use a REST service browser plugin.
Right-click on the page, save the response of this request as a JSON file, and send it to our support team as requested.

If you suspect that custom fields on an issue are inconsistent, inform our support team what the correct values should be while sharing the diagnostics report. This way, we can quickly analyze your reports and compare them with your expected results.