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How to enable detailed logging

How to enable detailed logging

Owned by Derya Özdemir
Last updated: Mar 18, 2025 by Derya Özdemir
1 min read

This page is about JEP for Jira DC. Using Cloud? Click here.

Enhancer Plugin for Jira DC generates detailed logs that help diagnose and troubleshoot any issues you may encounter. By default, Jira disables detailed logging for add-ons. This guide explains how to enable detailed logging for a specific add-on.

How to enable detailed logging for Enhancer Plugin for Jira DC

  1. Log in to Jira as an administrator.

  2. Go to Administration > System > Troubleshooting and Support > Logging and Profiling.

  3. Under the Default Loggers header, click Configure logging level for another package.

  4. Set the Package name as: com.tuncaysenturk.jira.

  5. Set the Logging level to DEBUG and confirm by clicking Add.

  6. Logs will be written in <JIRA HOME>/log/atlassian-jira.log.

Important notes

  • Changes to logging levels are reset when the server restarts. If logging is needed after a restart, repeat the steps above.

  • For better assistance:

    • Enable logging.

    • Reproduce the issue.

    • Share the relevant log entries from the affected time period.

  • After troubleshooting, revert the logging level from DEBUG to INFO or WARN to prevent excessive log file growth (which could reach MBs or GBs over time).

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