Average Time Between gadget

The Average Time Between Gadget displays the average time (weekly or monthly) between status transitions (for examplw, the time between In Progress and Resolved).

How to add the Average Time Between gadget to your dashboard

1. Open the dashboard and click the Add Gadget button.

2. In the gadget search bar, enter JEP - Average Time Between gadget. 

3. Click the Add gadget button near the gadget.

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4. Configure the gadget:

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   • Project or saved filter: Select a project or a saved filter.

   • Weekly/Monthly: This determines each bar's time interval.

   • Time Between custom fields: Select the Time Between custom fields that you have defined previously (see Time Between custom field).

   • X-axis date: This is the grouping date. Your options are:

     • Origin status start date: This groups according to the origin status date. For example, if the amount of time between In progress to Resolved is selected, then the grouping will be done based on the In progress date.

     • Target status start date: This groups according to the target status date. For example, if the amount of time between In progress to Resolved is selected, then the grouping will be based on the Resolved date.

   • Week label: If this is selected, then you will see the below as week labels: 

     • Week starting date: For example, 20/09/2019.

     • Week number: For example, w 23.

   • Days previously: This is for filtering issues by creation date relative to today's date

   • Custom gadget title: Enter a title for the gadget as it will appear on your dashboard.

   • Refresh interval: Select how often you would like this gadget to update.

5. Click Save.

Example view

Hover over a bar to view the number of issues, total duration, and average duration per SLA.

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