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Issue History Collector is a Jira app that tracks and displays how long issues spend in each status and with each assignee. Whether you need to identify bottlenecks, measure team performance, or report on SLA compliance, Issue History Collector gives you the visibility to act on real data.

Key features

Real-time issue duration tracking by assignee and status
Custom fields showing total time spent in specified statuses
SLA time tracking with threshold highlighting
Assignee History and Issue History Statistics reports
Dashboard gadget with multiple report types
Configurable working hours and non-working days
Export reports to Excel

Use case

A support team notices that certain issues are consistently breaching their SLA targets but can't pinpoint where the delays are occurring. Using Issue History Collector, a team lead opens the Issue History Statistics report and filters by project and status. The data immediately shows that issues are spending significantly more time in the "Waiting for customer" status than expected, and that a specific subset of assignees is holding issues longer than average before responding.

With this information, the team lead can address process gaps directly, update the working-hours configuration to reflect realistic availability, and set up threshold highlights so that future SLA risks are flagged before they become breaches.