Reduce context switching with automation
Did you know that reducing context-switching can save around 2 hours per agent each week? Whether your company has one support agent or one hundred, eliminating the need to context-switch can save your team time, which can save your company money.
Automate your service desk: integrate Slack and Jira Service Management
As your company scales, managing and responding to a growing number of tickets and messages can get overwhelming. When inquiries and requests increase, automating message handling and ticket creation becomes essential. HelpDesk+ offers a powerful solution with a bidirectional integration between Slack and Jira Service Management, seamlessly connecting your communication platform to Jira.
Before you begin, review how HelpDesk+ can support your team.
How HelpDesk+ automates responses and ticket creation
HelpDesk+ enhances your service desk by automating responses and ticket creation in designated channels. It can provide links to create requests or custom buttons pointing to documentation for more information.
Key features include:
Automatic ticket creation: Convert conversations into Jira tickets, and add responses as comments in real time. Use for common inquiries like onboarding, credential retrieval, and other frequent support tasks.
User interaction: Respond to any user message with options to create help requests or navigate to custom URLs. Recommend knowledge base articles to reduce manual support work.
Management: Track all activity by ensuring a ticket is created for each interaction so requests won’t get lost in Slack.
Organizational efficiency and support: Create a generic ticket for each message to streamline support processes and reassure end users that you’ve received their request. Proactive communication can improve the user experience and boosts customer satisfaction (CSAT) ratings.
Onboarding: Automatically create tickets for new employees to support onboarding tasks.
You can add HelpDesk+ to your channel and configure it for auto-creation in a few easy steps.
Get started with HelpDesk+
Install HelpDesk+ to your workspace.
Download the companion Slack app.
(Optional) Provide a Create Issue or Custom button.
HelpDesk+ is powerful, intuitive, and offers a wide variety of practical uses that you can tailor to suit company and client needs. Learn more about how HelpDesk+ can transform your IT support or try the app for free now.