Overview
HelpDesk+ for Slack integrates Jira Service Management to allow customers to raise requests without ever leaving Slack.
The Auto-Create feature automates JSM issue generation from all messages in Slack channels.
Knowledge Base Integration: Connects with Confluence, Dropbox, Evernote, and Google Drive, and provides self-service support. The bot suggests relevant Confluence articles in real time based on keywords in Slack requests.
Configurable custom auto-responses trigger on specific phrases, with options for issue creation buttons or external URLs.
Automatically prompts users to create issues in Slack using custom messages.
Need support? Create a request with our support team.