Get started

HelpDesk+ for Slack integrates Jira Service Management to allow customers to raise requests without ever leaving Slack.

• The Auto-Create feature automatically generates JSM issues from all messages in Slack channels.

• Knowledge Base Integration: Connects with Confluence, Dropbox, Evernote, and Google Drive, and provides self-service support. The bot suggests relevant Confluence articles in real time based on keywords in Slack requests.

• Configurable custom auto-responses trigger on specific phrases, with options to include issue-creation buttons or external URLs.

• Automatically prompts users to create issues in Slack using custom messages.