Best practice configuration for Slack-first support
From auto-responses to request-type configurations, these tips will help streamline your processes and improve user satisfaction.
Simplify user choices by limiting visible request types to the most relevant ones.
Provide users an easy, static option to raise requests directly from Slack.
Automatically send tailored responses with links or instructions when users message your channel.
Customize off-hours responses, allowing for optional ticket creation during non-working hours.
Use Slack markdown to format auto-responses with links, bold text, or emojis.
Learn more about Admin account configurations.
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