Set internal comments as default

With HelpDesk+ agents can default all comments to internal notes, ensuring sensitive discussions remain private. Agents can still send public comments by using a specific command, keeping workflows flexible and secure.

• Configure agent channels to default all replies as internal notes.

• Use the mega command to send public messages when needed.

• Automatically sync internal and external comments with Jira Service Management.

• Tailor communication workflows to suit your team’s needs.

Learn more about internal comments.