Sync Slack messages to support issues
HelpDesk+ streamlines support processes by eliminating the need to copy Slack messages into tickets. With two-way synchronization, users and agents can work seamlessly in Slack and Jira Service Management, keeping communication smooth and organized.
Add an emoji to a Slack message to instantly generate a ticket in JSM.
Updates in JSM are reflected in Slack; otherwise, everyone is on the same page.
Automatically log Slack threads into tickets for easy tracking and accountability.
Agents can work in Slack or JSM while users stay in Slack, avoiding copy-paste inefficiencies.