Create a support issue with an emoji
HelpDesk+ allows you to create tickets manually with emoji mapping.
Customize settings per channel, mapping a single emoji to a default request type.
Map multiple emojis to different request types using global settings for broader flexibility.
All Slack messages sync to the Jira ticket and backend updates are reflected in Slack for seamless communication.
Use
/helpdesk configureto set up and manage emoji mappings and request types.
Learn more about mapping emojis in channels.
Need support? Create a request with our support team.