Get started with HelpDesk+

Helpdesk+ for Microsoft Teams extends Jira Service Management (JSM) into Microsoft Teams, allowing users to create, view, and manage requests directly within Teams. It supports conversational ticketing, raising requests, checking statuses, and receiving updates in real time. The app integrates with JSM projects and request types, respects native Jira permissions, and offers configuration options for routing, categorization, and form customization.