Jira custom field limitations

With recent Atlassian API changes, you may encounter the following limitations when working with Jira custom fields.

Field values appear empty

Limitation description If you add Jira custom fields to the view, their values will appear empty. This happens because the custom fields aren’t included in the relevant Jira screen.

Open

Priority score can’t be calculated

Limitation description If you’re using a prioritization template with metrics linked to Jira fields, the priority score won’t be calculated unless those fields are added to appropriate Jira screens.

In Configuration, you can check what prioritization template is in use and see if metrics are based on Jira fields.

Open

Solution

To resolve the above limitations, add the required fields to the appropriate Jira screens. See full instructions in the Add a field to a screen Jira article.

Once the necessary fields are added to Jira screens:

• The values of Jira fields added to the column view will be visible.

• The priority score will be calculated when a prioritization template based on Jira fields is in use.