Ticket comments API
- Kaitlyn Buls
- Boris Georgiev
A ticket comment is a comment made by a user on a specific ticket.
This endpoint has the following methods:
GET https://flow.pluralsight.com/v3/customer/core/ticket_comments: Gets a list of ticket comments and their associated information.GET https://flow.pluralsight.com/v3/customer/core/ticket_comments/{id}: Gets a ticket comment and its associated information by comment ID.
Parameters
Name | Type | Description |
|---|---|---|
id | double | Unique identifier for a ticket comment. |
user_alias_id | double | Unique identifier assigned to a user alias. |
user_alias_id__in | double | Multiple user_alias_ids in comma separated list. |
ticket_id | double | Unique identifier for a ticket. |
body | string | Ticket comment. |
word_count | double | Total number of words in comment. |
comment_robustness | string | How robust the comment is, indicated robust, regular, trivial. |
created_at | string | Date and time a ticket comment was created. |
updated_at | string | Date and time a ticket comment was updated. |
Example response
{
"id": 156352272,
"body": "Great changes. Let’s push them.",
"user_alias_id": 9518490,
"ticket_id": 102557134,
"word_count": 3,
"comment_robustness": "trivial",
"created_at": "2023-12-22T12:59:01.680000",
"updated_at": "2023-12-22T12:59:01.680000"
}
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