We've upgraded our support portal!
As of April 7th, 2025, all support requests are handled in our unified portal.
While ticket IDs have changed, previous links remain functional, and messages are updated.
Please submit new requests through this portal.
Some of BigPicture's functions are slow
- Anna Ciepłota
- Piotr Koszela
In case of contacting our Support Team via our portal or e-mail for the first time, please remember to:
Describe a problem in detail.
Collect the required data (described below) and attach it to the request.
Provide an exact timestamp when a problem occurred.
If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our Support Team to that ticket.
Problem
You notice that some of BigPicture's functions run slowly or BigPicture is slow only for specific users.
Required data to collect and send to the Support Team