Meet the new BigPicture navigation
A faster, smarter, and more intuitive way to work is here. We’ve redesigned BigPicture navigation to give you a smoother experience and better access to what matters most.
→ Discover what’s new, explore key improvements, and review feature name updates on the New navigation page.
→ The rollout will happen gradually, and the previous navigation will be retired in September 2026.
Access denied (missing App permissions)
This splash screen appears when a user tries to enter the App from a Jira Project context, but lacks permission to access it.
Make sure users have access to the App and Boxes as needed. Verify the security settings of the App and Boxes.
No App access
Users must be added to BigPicture (Administration > Security) if not granted access to the app.
No Box access
Even if a matching Box exists, if a user doesn't have access to it (they haven't been added as Box users) they can't access it through a Jira project.
The app will try to suggest to a user to create a "perfect match" Box:
the user either sees an option to create a new Box
or a message informing them that they don't have permissions sufficient to create a Box
No permissions to create a Matching Box
You can't create a Box, because of App security settings.
In order to create a Box you need to:
have access to the App
at the Root Box (home Box) level, you must be a sub-Box creator or an Admin.