Meet the new BigPicture navigation
A faster, smarter, and more intuitive way to work is here. We’ve redesigned BigPicture navigation to give you a smoother experience and better access to what matters most.
→ Discover what’s new, explore key improvements, and review feature name updates on the New navigation page.
→ The rollout will happen gradually, and the previous navigation will be retired in September 2026.
If you are reporting a technical issue or a bug to the SoftwarePlant's Support Team via our portal or e-mail, please attach the following information to your request:
For Jira Cloud
- The address of your Jira Cloud site (check the address bar of your browser, e.g., myCloudSite.atlassian.net),
- The exact time when you started noticing problems.
For Jira Server / Data Center
- The fine-grained application logs (generated according to the steps shown under Reporting procedure),
- The exact time when you started noticing problems or attempted to have them reproduced per the instructions above.
If you cannot get the fine-grained application logs:
Contact your Jira admin.
Attach an atlassian-jira.log file.
State the exact time when you started noticing problems.
For Trello
Refer to the BigPicture Power-Up for Trello Troubleshooting Guide.
If you are reporting a technical issue or a bug to the SoftwarePlant's Support Team via our portal or e-mail, please attach the following information to your request:
For Jira Cloud
- The address of your Jira Cloud site (check the address bar of your browser, e.g., myCloudSite.atlassian.net),
- The exact time when you started noticing problems.
For Jira Server / Data Center
- The fine-grained application logs (generated according to the steps shown under Reporting procedure),
- The exact time when you started noticing problems or attempted to have them reproduced per the instructions above.
If you cannot get the fine-grained application logs:
Contact your Jira admin.
Attach an atlassian-jira.log file.
State the exact time when you started noticing problems.
For Trello
Refer to the BigPicture Power-Up for Trello Troubleshooting Guide.