Data Collection and Analytics Overview.

Purpose of data collection

We collect analytics to enhance our product performance, ensure operational stability, and improve user experience. Our data collection is governed by the End User License Agreement (EULA) section 16, which allows us to compile statistical insights while ensuring customer anonymity.

Data collection components

We utilize the following third-party services for analytics and operational monitoring:

Amplitude: Provides insights into feature usage and user flows, enabling us to improve the overall user experience.

Fingerprint: Supports analytics structuring, ensuring better data organization.

Datadog: Monitors key operational performance metrics, ensuring system stability and rapid issue detection.

Data sources and transmission

All collected data remains anonymous and is used for aggregated analyses. No customer-created content is collected.

Data collection opt-out options

On non-cloud hosting, all components can be disabled by turning off the Statistic collection in App Configuration > Advanced > Technical info.

Open

Exception

Events related to the BigPicture app lifecycle are always sent. That includes:

• App is disabled

• App is enabled

• App is installed

• App license changes

• App is uninstalled