We've upgraded our support portal!
As of April 7th, 2025, all support requests are handled in our unified portal.
While ticket IDs have changed, previous links remain functional, and messages are updated.
Please submit new requests through this portal.
Descriptor change for BigPicture Enterprise
Don’t have BigPicture Enterprise yet?
BigPicture Enterprise expands the functionality of BigPicture.
Visit our marketplace to sign up for a free trial of the new Strategic Portfolio management features.
Release information
Release Date: Apr 2, 2025
We are implementing a permissions scope change to BigPicture Enterprise Cloud.
Why?
This change will allow us to introduce new features.
This one-time manual update will ensure you continue receiving automatic updates in the future and will give you access to new strategic planning and portfolio management features.
What changes?
A new version of BigPicture Enterprise Cloud has just gone live!
It brings the following changes and improvements:
Priorities module: Prioritize initiatives with customizable scoring frameworks (RICE, WSJF, ICE). Visualize and track scores across Gantt and Scope modules.
OKRs module: Translate strategy into measurable key results and link them to work. Automated tracking ensures real-time visibility from teams to leadership.
Financials module: Track actual vs. planned costs, configure rates and effort modes, and analyze trends—all without external spreadsheets.
Risk Management module: Identify and mitigate risks at every level. Custom registers and scoring models turn risk into a proactive strategy.
What do you need to do?
A Jira admin needs to perform the update.
Method 1:
In your Jira instance, go to Apps > Manage your apps > BigPicture Enterprise, then click Update.
Method 2:
In your Jira instance, go to Administration
Navigate to the Products tab at the top
In the left panel, select your site
In the left panel, select Connected apps
Search for BigPicture Enterprise on the list of installed apps
Click View app details
Click Update
What if I don’t run the update?
You will still receive BigPicture updates as normal.
You will NOT receive the automatic BigPicture Enterprise updates.