Cloud Migration Resources
Planning a Jira Cloud migration? These resources can help you get started:
→ Connector for Salesforce & Jira Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
How to resolve Unauthorized Endpoint or The session has expired. Please refresh the page error.
Summary
After applying the API access token on the Salesforce package an Unauthorized Endpoint message appears, and the page is stuck in a loop.
Another error that can be seen after adding the API token:
Environment
Jira Cloud or Jira Server
Cause
Environment | Cause |
|---|---|
Cloud | This is usually caused by the Connector's server URL not being configured in 'Remote Site Settings'. |
Server | This is usually caused by the Jira instance URL not being configured in 'Remote Site Settings'. |
Resolution
Environment | Resolution |
|---|---|
Cloud |
|
Server |
|
If, after following all these steps, the issue persists, please verify that your Jira instance meets all the system requirements; you can find more information about it here.