Overview

You bought Jira to deliver the products and services your customers love as efficiently as possible. You bought Salesforce to simplify customer relationship management and scale revenue. But it all breaks down when you try to use Salesforce and Jira together. 

Manually entering Salesforce data into Jira defeats your purpose. Time is wasted, mistakes are made, valuable resources are asked to context switch again and again. It all leads to missed forecasts, dissatisfied customers, and lost business. 

Your customer acquisition and retention strategy relies on up-to-date and transparent information about your prospects and clients. Close the gap between the products you love to increase productivity and transparency across teams. The Connector for Salesforce and Jira helps you streamline workflows, improve data accuracy, bring visibility to all your account interactions and status changes in real time. 

Here's how: 

• Remove team silos, allow teams to work with up-to-date and error-free data. Easily escalate the work to another team with a single click. Create Jira issues from Salesforce and vice versa without leaving your platform of choice. 

• Increase customer satisfaction, keep your users in the know about the progress of their inquiries using bi-directional field, comment, and attachment synchronization. Display the latest escalations across systems to improve transparency and ensure your clients are covered.

• Maintain a single source of truth; push and pull Salesforce standard and custom field data between Jira and Salesforce to speed up item creation in both systems at once and reduce manual work. 

Close the gap between the platforms you love to increase productivity and transparency across teams.