Cloud Migration Resources
Planning a Jira Cloud migration? These resources can help you get started:
→ Connector for Salesforce & Jira Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Filter Jira comments in Salesforce Cases
This guide explains how to add hashtag filters and view filtered Jira comments in Salesforce.
Jira comments within Salesforce can be filtered by administrators using hashtags, (eg. #jira, #support, #customer_desk).
You can also filter Salesforce comments within Jira.
Add hashtag filters in Salesforce
In Salesforce, click Settings > Setup.
If you are using Salesforce Classic, click Setup located on the upper right pane.Search for Package and go to Installed Packages.
Look for Jira Cloud for Salesforce and click Configure.
On the Configuration screen, scroll to the Comment Configuration section and click the Edit
icon next to Comment Tag Filter.
Administrators can enter the hashtags they want to filter comments from Jira.
Tags must be preceded by # and separated by a space. Hashtags in Salesforce are case-sensitive.
View filtered comments in Salesforce
Filtered comments appear in a Salesforce Case based on what hashtags were configured by the administrator (see above).
In Jira, to add a hashtag to a Jira Issue comment, edit the comment and add the hashtag anywhere in the comment.