Cloud Migration Resources
Planning a Jira Cloud migration? These resources can help you get started:
→ Connector for Salesforce & Jira Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Install the Connector in Jira Cloud
Install the Connector for Salesforce and Jira in your Jira Cloud instance, ensuring a seamless setup for integrating the two platforms.
Before you start
You must be:
An admin of the Jira Cloud instance.
Either a technical contact or billing contact of the Jira Cloud instance. To verify, log in to MyAtlassian and ensure the Jira Cloud instance appears on the Licenses page.
Data location setup (optional): You can store your data in a specific geographic region, but only during initial installation. The location cannot be changed later or during reinstallation.
To set your preferred location:
Configure your Jira instance data residency location.
Install the Connector (it will automatically use your Jira instance location).
For more details, see Data residency and realm persistence.
For installations related to Salesforce and Jira Service Management, review Working with Jira Service Management projects.
Next steps
Once you’ve installed Connector on Jira, switch to Salesforce and Install the Salesforce Package. Installing the Salesforce Package allows the Connector on your Jira instance to interface with Salesforce properly.
If you have already installed the Salesforce Package, proceed to Set up a connection to Salesforce.
Need support? Create a request with our support team.