Page cannot be found when I try to re-authorize connection with Salesforce
- katarzyna.paskojarosik
Summary
When trying to reauthorize the connection I'm getting this error:
"This is probably not the page you were looking for."
Environment
Jira Cloud
Diagnostics Steps
Check the error URL, make sure that it doesn't contain this string - "OAUTH_APP_ACCESS_DENIED". If it does, proceed to this related KB page instead.
Once we've confirmed that it is not the issue related to the "OAUTH" string above, we need to check the HAR file. To do so, follow Atlassian's guide for "Generating HAR files and analysing requests"
Once the HAR file has been generated, check for the following error
Error
Error occurred while trying to authorize the user with Salesforce: {"error":"invalid_grant","error_description":"ip restricted"}
Cause
This usually happens when the Salesforce instance has been configured with IP address restrictions.
Workaround
Not applicable.
Resolution
On the Salesforce instance check the following:
Org-wide: Security Controls > Session Settings > The option "Lock sessions to the IP address from which they originated" should be unchecked.
Profile of the user: System > Login IP Ranges. If one or more ranges are listed here, verify that your IP address is on this list.
You can view the IP addresses as logged by Salesforce by looking Setup -> Login History. The entries where Login Type = “Remote Access 2.0” and Status = “Restricted IP” would correspond to failed oAuth authentication attempts by Salesforce & JIRA Cloud Connector on your behalf.