How to resolve "Salesforce Authorization Failed" error
Summary
A "Salesforce authorization failed" error is generated while trying to integrate Salesforce and Jira.
Environment
Jira Cloud
Diagnostics Steps
Not applicable.
Cause
This error is normally caused by a problem with the Salesforce integration user credentials. They either expired or the user was disabled.
NEW
Resolution
Revoke the Connection from within both Salesforce and Jira to force creation of a new token.
You can use the same steps as shown in this KB - How to change the Salesforce integration user.
Need support? Create a request with our support team.