Cloud Migration Resources
Planning a Jira Cloud migration? These resources can help you get started:
→ Connector for Salesforce & Jira Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Unable to access Salesforce Package configuration (refused to connect)
Summary
After the Salesforce package is installed successfully, clicking on the configuration link on the installed packages results in a "refused to connect" error.
In Chrome:
In Firefox:
Environment
Jira Cloud or Jira Data Center
All compatible Connector versions
Diagnostics Steps
Not applicable.
Cause
Clickjack Protection is enabled in Salesforce.
Workaround
Not applicable.
Resolution
Disable the clickjack protection in Salesforce Setup:
From Setup, enter "Session Settings" in the Quick Find box, then select Session Settings.
In the Clickjack Protection section, deselect Enable clickjack protection for customer Visualforce pages with headers disabled.
Save your settings.
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