I am having problems with the Connector while Jira Service Management is installed
- katarzyna.paskojarosik
Summary
This issue has been resolved.
Ensure that you have BOTH Connector for Salesforce & Jira Server version 0.4.0-BETA and Salesforce Package version 2.0 installed.
You may experience problems with the Connector for Salesforce & Jira when you have Jira Service Management installed on Jira 7.
Problems include:
Failure to authenticate API token from Jira into Salesforce
Failure to synchronize from Salesforce to Jira
Environment
Jira 7 with Jira Service Management installed.
Diagnostics Steps
Not applicable.
Cause
An authentication component in Jira Service Management is conflicting with our app.
Workaround
At the moment you may upgrade your Jira 7 instance to Jira 8 and your Jira Service Management to a version that supports Jira 8.
If this is not feasible at the moment, then please be assured that we are working on a fix for Jira 7.
We're collecting more information from our affected customers. If you're affected by this issue, contact our Support Team.
Resolution
Not applicable.