Salesforce/Associations section not loading on Jira issues

Summary

Salesforce/Associations section not loading on Jira issues:

Open

Environment

• Jira DC

Diagnostics Steps

Not applicable.

Cause

Sometimes, the Jira plugins cache can affect the way the Connector works locally in Jira. In this case, the Salesforce/Association fails to load.

Workaround

Not applicable.

Resolution

Please clear the plugins cache in Jira by following the steps described below:

• Shut down JIRA

• Delete the following hidden plugin cache directories:

  ^{JIRA_HOME/plugins/.bundled-plugins JIRA_HOME/plugins/.osgi-plugins}

• Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)