Cloud Migration Resources
Planning a Jira Cloud migration? These resources can help you get started:
→ Connector for Salesforce & Jira Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Why do email attachments still sync even though they have been disabled in settings?
Purpose
I have disabled Sync email attachments in the feature settings. Why do email attachments still sync?
Answer
This is likely caused by the Email-to-Case Settings in Salesforce. If the Save email attachments as Salesforce Files option is enabled, attachments will still get synced because they are Salesforce files.
This occurs even if Sync email attachments is disabled in the Connector settings.
To prevent this from happening, you should also disable Save email attachments as Salesforce Files (uncheck it) in the Salesforce settings.
The following tables show what happens with various combinations of Salesforce and Connector settings.
Save email attachments as Salesforce Files (Salesforce setting) | Sync email attachments | Result |
|---|---|---|
Email attachments will sync to Jira | ||
Email attachments will NOT sync to Jira | ||
Email attachments will sync to Jira | ||
Email attachments will sync to Jira |
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