Cloud Migration Resources
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→ Connector for Salesforce & Jira Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
How to map Jira Key URL to a Salesforce field
Summary
For various reasons, you might want to map the Jira Key URL to a Salesforce field rather than the issue number.
Environment
Jira DC
Jira Cloud
Diagnostics Steps
Not applicable.
Cause
Mapping the Key field in Jira to a Salesforce URL field will only retrieve the issue number and not the whole URL.
Workaround
Map the Key field in Jira to a Text field type in Salesforce:
Navigate to Apps > Salesforce > Bindings > Mapping > Mappings
Create a formula field and specify the return type as Text:
In Salesforce, go to Setup > Object Manager > Case > Field and Relationships > Create a new Formula field.
Use the following formula:
HYPERLINK("<Jira_instance_URL>/browse/" & <Mapped_Field_in_Step_1> ,"{JIRA_KEY}")
Note
Please replace the
<Jira_instance_URL>with your instance URL and<Mapped_Field_in_Step_1>with the field name (for example,text_field__c).The {JIRA_KEY} is shown in Salesforce like below and is not a URL you need to replace.
Resolution
Not applicable.