Upcoming Forge-related changes

Canned Responses Pro is moving to Atlassian’s Forge platform to ensure better performance, scalability, and compliance with Atlassian’s latest standards.

As part of this transition, the Canned Responses Pro panel will behave differently on the work item pages.

What’s changing

Previously, the Canned Responses Pro panel appeared automatically when you opened a work item. After the move to Forge, the panel will be hidden by default due to platform limitations.

Admins will be able to make it visible for everyone by default.
Users will be able to open the panel manually by using the Canned Responses Pro button in the top work item menu.

You’ll still have full access to all your saved responses and templates. Only the way you open the panel will change.

How to make the panel visible for everyone (admins)

If you’re a Jira administrator, you can make the Canned Responses Pro panel visible on all work item pages by default.

Open any Jira work item.
From the top menu, click the Canned Responses Pro button.
- If you don’t see it, click the Jira ⋯ menu. The Canned Responses Pro option may appear there, depending on the number of apps installed in your instance.
When the Canned Responses Pro panel appears, click the ⋯ button next to the panel name.
Select Show for all work items.

Once enabled, the panel will appear automatically on all work items for all users in your project.

How to open the panel in a work item (users)

If you’re not an administrator, you can still open the Canned Responses Pro panel for a specific work item:

Open a Jira work item.
From the top menu, click the Canned Responses Pro button.
- If it’s not visible, click the Jira ⋯ (more) menu to find it.

The panel will appear on the work item view.

This enables the panel only for the current work item. You can repeat this step on any work item where you want to use Canned Responses Pro.

If you have questions or feedback, please contact our support team.