I want to get dynamic values from Jira fields populated automatically in my comment
Context: A Support Engineer wants to get dynamic values from Jira fields populated automatically in their comment.
User Problem: As a Support Engineer, I spend a lot of time parsing through information and formulating my comments accordingly. It’d be great if an app could get dynamic values from Jira fields and populate them automatically in my comment.
Solution: Using Canned Responses Pro Templates for Jira’s dynamic variables!
By using Canned Responses Pro Templates for Jira, you can create a template using dynamic variables (special keywords that will be dynamically replaced with proper data when the template is used) that automatically populate values from Jira fields into your comments. There are variables for all issue fields as well as custom fields.
Template View
Issue View
This saves time and ensures consistency in the format of the comments. Additionally, you can also create different templates for different types of comments or issues, such as a template that includes the issue number or the assigned person’s name. This allows you to easily include relevant information in your comments and improve the accuracy and speed of issue resolution.
Here are some of the standard custom fields you can populate information from in your comments:
Standard Fields | |
| Joe Doe |
| Create a list of all variables so that users can easily see them all in one place before installing the plugin. |
| CT-198 |
| Highest |
| In Progress |
| SEV-1 (produces the Severity rate in the custom field) |
| 20 Jan 2023 (produces the Due Date in the custom field) |