Error: Page tree failed to delete, insufficient permissions

Problem

Cause

The user does not have sufficient permissions for the operation and app.

Solution

Ensure the user has sufficient app, space, and page permissions

App Permissions

1. Under Administration > Global Permissions,  'can use' must be selected for the specific app for the specific user or a group in which a user is included

   1. See Atlassian's Adding or Removing Users in Groups documentation for how to view/modify a user groups

Additional details can be found via Atlassian's Space Permissions documentation.

Open

Space Permissions

1. Navigate to the Space the user was working in when they received the error.

2. Under Space Settings > Permissions, verify the user or a group the user is included in can 'View' and 'Add'

   Open

   

3. Under Space Settings > Permissions > Add-on, verify the user can 'View' and 'Add'

Additional details can be found via Atlassian's Space Permissions documentation.

Page Permissions

1. Navigate to the page where the user received the error

2. View page restrictions

   1. Click on the lock icon in the upper left corner of the page OR

   2. Click More options > Restrictions

3. Ensure the user or a group the user is included in is listed in the page restrictions and/or, if applicable, the inherited view restrictions

Additional details can be found via Atlassian's Space Permissions documentation.

The page has restrictions, none inherited

The page has inherited restrictions

The page has restrictions, including inherited

Atlassian Documentation

The following links go to Atlassian's Cloud documentation. If you're using Server, choose your server version in the upper right corner of their documentation, as the user interface/navigation varies among versions.

• Global Permissions

• Space Permissions

• Page Permissions

• View/add/remove users in groups

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