Setting up Authentication Options

Owned by Derya Özdemir
Last updated: May 09, 2024
3 min read

This page is about Chat for JSM Cloud. Using Server or Data Center? Click here.

On this page, you'll learn how to manage registration and anonymous access to the Chat Widget. All different registration and login options are bundled under one category on the Widget Functionality page, which can be accessed by opening the project and clicking Project Settings > Chat for JSM > Authentication.

For these features to work properly, make sure you’ve set permissions to define who can access and send requests to your service project through your Jira customer portal. For more details, refer to the Jira documentation.

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  1. Anonymous Access:

    • Allow anonymous users to chat – If you disable this feature, anonymous users won’t be able to write messages unless they are logged in or registered.

    • Suggest anonymous users to login/register after they start a chat – If anonymous chat is enabled, you can send anonymous users a message to remind them to log in or register after they start a chat. If anonymous access is enabled, a user clicks New Conversation without registering, and starts a chat, they will see the following:

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  1. Auto Login on Website:

    • Enable users who are already logged into your website to automatically log in to Chat – Enabling this feature means that when a user has logged into your website or portal, they will automatically log in to the Chat Widget without having to submit any additional credentials. When you disable this option, people who have previously signed into your website or portal will be forced to register or log in again.

The auto-login feature requires several changes on the frontend and backend of the service that is going to be integrated. Learn more here.

  1. Registration to Chat Widget:

    • Allow registration to Chat Widget – Disabling this option will allow users to chat only after logging in to your portal or anonymously (if enabled). If you keep this disabled, the Register option won't show up on the Chat Widget.

    • Send registered customer emails about activity on request – When you enable this feature, Jira will send email notifications to your customers about activity on their requests. This can include new comments or status changes. You can configure the specific notifications that will be sent to your customers in the Customer Notifications section under your project settings.

Next Steps

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