Support package for current workflow usage in a hosted instance
- Robert Alexander Marshall
Migration problem
If you have a problem and the migration is unsuccessful, you should check the migration details and assessments in the Confluence Cloud Migration Assistant and rerun the migration.
If you can’t resolve a migration problem using the Confluence Cloud Migration Assistant, Appfire support can review the data on your Comala Document Management app usage in your hosted instance.
To help our team help you, use the support console in the Comala Document Management Server or Data Center app to download a Support package file and attach it to the support ticket.
Creating a support package for support request
For help in analyzing your server instance use of Comala Document Management, you can use the server app support console to capture helpful information on your current usage of the Comala Document Management app.
create an Appfire Comala support package for each space using the document management support console option in space tools
Add the Usage data and the Support package to a related support request.