Support and troubleshooting for migration
- Robert Alexander Marshall
- Comala Publishing
Migration problem
If you have a problem and the migration is unsuccessful, you should check the migration details and assessments in the Confluence Cloud Migration Assistant and rerun the migration.
If you can’t resolve a migration problem using the Confluence Cloud Migration Assistant, Appfire support can review the data on your Comala Document Management app usage in your hosted instance.
To help our team help you, use the support console in the Comala Document Management Server or Data Center app to download a Support package file and attach it to the support ticket.
Creating a support package for support request
For help in analyzing your server instance use of Comala Document Management, you can use the server app support console to capture helpful information on your current usage of the Comala Document Management app.
create an Appfire Comala support package for each space using the document management support console option in space tools
Add the Usage data and the Support package to a related support request.
Migrating a complex Confluence instance
Some things can increase the complexity of your migration, and you might need some help planning. For example, if the migration involves
a large amount of data or users
multiple products and apps
The Atlassian Migration Guide includes a range of resources and guides.
For large instances or instances with a large number of users and user groups, you can speak to our Appfire support or an Atlassian Solution Partner to help find the best fit for your migration.