Admin Guide 4.6.2

Announcer for Jira, Bitbucket, and Confluence apps can be installed via the Atlassian Marketplace or the Universal Plugin Manager (UPM).

If you're upgrading from a version before 1.5

If you're upgrading from a version before 1.5, please note that all of your announcements will become disabled when you upgrade. Simply visit the Administration Overview page and click Enable all (or select the announcements to enable).

Administration Overview

To access the configuration pages:

  1. Select the Cog menu  > Manage apps.

  2. Expand the entry for the Announcer app.

  3. Click Get Started.

Announcer for Jira, and Confluence involves global and announcement-level configurations, both of which are explained in the following sections. The Announcer is now integrated with Atlassian Statuspage, and you will find connection details explained in the relevant sections.

Announcer Configuration

Click ANNOUNCER FOR JIRA/CONFLUENCE/BITBUCKET > Announcements from the sidebar to view the Announcer Configuration page that displays all active/inactive announcements and allows you to create, edit, or delete an announcement. The Statuspage.io generated announcements, if any, can be identified as having the Statuspage icon () in the title.

You can also view all the invalid announcements in the Inactive Notifications section, highlighted with a warning icon. Click the () icon to learn more about the notification and enable it for further use or delete if it is no longer required.

An example of an invalid notification can be one in which the targeted project role is deleted.

From this page, you can click:

  • Add notification - to add a new notification.

  • Preview  to preview an existing notification.

  • Reset  to reset all coun ts for an existing active notification.

  • Edit  to edit an existing notification in the Announcement editor window.

  • Delete  to delete an existing notification.

  • Report  to see an acceptance report for an existing notification.

Announcement editor

In the Announcement editor window, you can configure various announcement settings. The image below shows the Announcement Editor options in Jira.

Screenshot 2024-05-23 at 16.44.25.png

In Jira, you can enter the following details:

Name

Description

Name

Description

Status

Indicates whether the announcement is active (enabled) or inactive (disabled).

Title

The title of the notification is displayed to the end user in the browser window's title bar.

Description

An internal description of the announcement that is not displayed to the end user.

Announcement Type

Select one of the following announcement types:

  • Banner: Displays the notification as a banner on every page until the end user dismisses it.

  • Full Page: Displays the notification as a "full page" acknowledgment (see the list of URLS below that are not affected).

  • Dialog: Displays the notification as a dialog.

  • Flag: Displays the notification as a popup that appears in the top right hand corner of the screen until the user dismisses it.

Full Page is unavailable for announcements created by Space (in Confluence) or Project (in Jira and Bitbucket Server) administrators.

Announcement Icon

Select one of the following to display the respective icon next to the announcement title:

  • Error

  • Information

  • Success

  • Warning

Accept Button Text

Enter the text for the accept button. If this field is left blank, the default text Dismiss is used.

Enable the button after 5 seconds

Select this checkbox, and the Dismiss button activates after 5 seconds. This ensures the user has the opportunity to read the announcement before dismissing it.

Should the accept button be shown

This applies to Banner and Flag announcement types only and indicates whether the Accept button should appear.

Content

Use the dropdown to select the desired format: HTML, Markdown, or Plain Text. Then enter the body of the announcement.

Filtering Options

Show for anonymous users

Select to display the announcement to anonymous users.

Show announcement upon every login 

Select to display the announcement to the user upon every login.

Show announcements for new users only

(Confluence and Jira only)

Select to display the announcement to newly added Jira or Confluence users.

Filter for specific space(s)

(Confluence only) 

To target a specific space, select this checkbox and then select the space to be used. To select multiple spaces, hold down Shift and then click each space.

Filter for specific space category(s)

(Confluence only) 

To target a specific space category, select this checkbox and then select the space category to be used. To select multiple space categories, hold down Shift and then click each space category.

Filter for specific project category(s)

(Jira only)

To target a specific project category, select this checkbox and then select the project category to be used. To select multiple project categories, hold down Shift and then click each space category.

Filter for specific project(s)

(Jira and Bitbucket only)

To target a specific project, select this checkbox and then select the project to be used. To select multiple projects, hold down Shift and then click each project.

Filter for specific Project Role

(Jira only)

To target a specific project role, select this checkbox and then select the project role that should be used. To select multiple roles, hold down Shift and then click each role. Only the project roles for the selected project are displayed. 

This option is displayed only after selecting a project in the Filter for specific project(s) option.

Filter for specific group(s)

To target a specific group, select this checkbox and then select the group that should be used. To select multiple groups, hold down Shift and then click each group. 

Filter for specific user(s)

To target a specific user in Jira or Bitbucket, check this box and select the user receiving the announcement. You can choose any user on your instance, with no limit on the number of users you can add.

If a user is deleted or deactivated, they will be automatically removed from this filter. If all users are removed, the Filter for specific user(s) box will be unchecked in the Announcement Editor.

Scheduling Options

Enable date and time restrictions on announcement

Select to set a specific date and time range between which you want to display the announcement. Once this checkbox is selected, additional controls From and To are displayed where you can select the start date and end date with respective timings.

Enable custom recurrence

Use this toggle to repeat displaying an announcement at regular intervals. To do so, select one of the following options:

  • Repeat announcement daily for - Select a number for the number of days you want to repeat displaying the announcement. Also, select between daily, weekly, or monthly intervals.  

  • Repeat announcement - Select an option to repeat the announcement weekly, monthly or on the last day of the month. Also, mention the specific day in a week on which the announcement is displayed.

Click:

  • Cancel to discard your changes.

  • Preview to preview the announcement in a new tab.

  • Save to save the changes made to the announcement.

 

Reports

For any given announcement, click Report to display an acceptance report. This report shows who have accepted the announcement and who haven’t accepted it. Dwell Тime (in seconds) showing how long an announcement was displayed before the user dismissed it is also displayed as a summary across all users and on a per-user basis.

In the Users section, you will find a list of users who accepted the announcement. Here, you can:

  • Filter users by typing a username in the first text field.

  • Choose the number of users per page from the drop-down menu options.

  • Reset the filter by clicking Reset to return to the default criteria.

  • View user profile details by hovering over a username link.

  • Export to CSV by clicking the button in the top right corner.

Announcer Global Configuration

Click ANNOUNCER FOR JIRA/CONFLUENCE/BITBUCKET > Configuration from the sidebar to view the Announcer Global Configuration page where you can configure all the global parameters of all the announcements.

The following table explains all options you can configure on the Announcer Global Configuration and their default values:

Option

Description

Default value

Option

Description

Default value

Usage Analytics Settings

Help Us Improve the Product

When enabled, it allows us to collect some usage data that will help us improve the product. To learn more about what is being sent, refer to Analytics Information. This configuration can also be turned off if you do not wish to share the information.

Enabled

Notification Settings

Dialog Height

This allows you to change the default dialog height of Dialog announcements.

500

Delegation Settings

Allow project administrators to create announcements

Allows Space Administrators and Project Administrators to create their own announcements.

Disabled

Bypass Full Page Announcements

Enter the following in the respective text fields:

  • A regular expression which, when applied, will 'skip' the verification of interstitial announcements. To maintain normal behavior, leave this field blank.
    When this field is blank, the regular expression used is ^Jakarta Commons-HttpClient.+ (this allows the Application Links to pass through).

     

  • One or more URIs where a full page announcement is not displayed. Use the '|' symbol to separate multiple URIs.

Blank

HTML Settings

Add/Remove tags and attributes for styling the announcements

Allows you to configure global HTML tags and attributes. 

Usage details:
If you would like to whitelist the following html h1 tag and its attributes ('style' in this case)

Add the following to HTML Settings

  1. add h1 to tags (comma separated if there are other tags already added)

  2. define "h1.attributes" key and value would be "style"
    example:

 

Refer to the image

Remind Me Later Settings

Enable Remind Me Later

Enable this option to remind the user of the announcement after a pre-set period of time. Disabling this option displays the announcement until the user selects Dismiss.

Disabled.

Remind Me Later Text

Allows you to add the reminder link text that informs the purpose to the user.

blank

Mute period

Specifies the amount of time (in minutes) for which you can mute the announcement.

240

Explanation text

Allows you to add the hover dialog text that helps the user understand the announcement in detail.

Refer to the image

Statuspage.io Integrations

Click ANNOUNCER FOR JIRA/CONFLUENCE/BITBUCKET > Statuspage.io integrations from the sidebar to open the Statuspage.io Integration page. The integration with Statuspage ensures that important information about critical systems and/or any incident updates is displayed across Confluence, Jira or Bitbucket. A list of all announcements, enabled or disabled, is displayed in this page. Before you establish a connection with Statuspage, you see:

Click the Cog ( ) menu in the top-right corner to connect to a Statuspage instance. 

All the options here are mandatory. The options that can be configured are:

Name

Description

Name

Description

Base URL

Enter the Statuspage URL here. This URL is used to connect to your Statuspage instance.

Statuspage.io API Token

Enter the Statuspage API token. To get this token:

  1. Login to Statuspage.io with your credentials.

  2. Click your profile in the left sidebar.

  3. Click API info.

  4. Copy Your API user key (click the Copy icon). Paste that value in this field.

Polling Frequency

Specify the time in minutes. This value specifies how frequently the application must communicate with Statuspage to get the latest updates.

Statuspage Link Prefix

Enter the text to be used to link the announcement with the Statuspage incident page. After this text, a link to the specific Statuspage incident is included. Clicking this link opens the Statuspage incident page in the browser.

Click Save to save the announcement or Cancel, if you do not wish to proceed. 

After providing the connection details, click Add a Statuspage Integration now to create an announcement integrated with the configured Statuspage page.

The options that can be configured are:

Name

Description

Mandatory?

Name

Description

Mandatory?

Announcement Configuration

Enable

Select to receive incident updates from the specified Statuspage instance.

No

Name

Enter a relevant name for the Statuspage announcement. Your Jira Administrator can refer to the integration with this name.

Yes

Description

Enter a descriptive text for the announcement that is not visible to users.

No

Announcement Type

Select one of the following:

  • Banner - Displays the notification as a banner on every page until the end user dismisses it.

  • Full Page - Displays the notification as a "full page" acknowledgment (see list of URLS below that are not affected).

  • Dialog - Displays the notification as a dialog.

  • Flag - Displays the notification as a popup that appears in the top right hand corner of the screen until the user dismisses it.

Yes

Notification Icon

Choose this if you'd like an icon displayed next to the announcement title. Available icons are:

  • Error

  • Information

  • Success

  • Warning

For Banner and Flag notification types, the border colors and icons change based on the icon selected from this list of options.

Yes

Filter for specific project(s)

(Jira and Bitbucket only)

To target a specific project, select this checkbox and then select the project that should be used. To select multiple projects, hold down Shift and then click each project. For Jira: Only the projects that the current user has 'Browse' or 'Administer' permission for, are shown.

No

Filter for specific groups(s)

To target a specific group, select this checkbox and then select the group that should be used. To select multiple groups, hold down Shift and then click each group.

No

Statuspage.io Configuration

Statuspage.io page

Select a page from the drop-down list. This list is populated with the pages available on your Statuspage instance.

No

Status(s)

By default, all statuses available in Statuspage are displayed here. Click X to remove unwanted statuses from the box.

Yes

Announcement EOL 

Select the time till which the announcement is valid. This value is referred to as the End of Life (EOL) of the announcement. This specified time (in minutes, hours, or days) disables the announcements after the latest update from Statuspage is received. At the same time, the Acceptance Report counts for the announcement are also reset.

Yes

Click Create to create the announcement or Cancel, if you do not want to proceed. Once a Statuspage announcement is created, you see it listed in the Statuspage.io Integration page. 

To create announcements for other Statuspage pages, click Configure a Statuspage announcement. You can integrate with multiple Statuspage pages, as required.

Active Statuspage.io incidents

Click ANNOUNCER FOR JIRA/CONFLUENCE/BITBUCKET > Active Statuspage.io incidents from the sidebar to open the Incidents page. All active Statuspage announcements are displayed here.

If there are no active incidents, the Incidents page shows:

After the configurations are made and the Announcer Series begins to receive incident updates, the Incidents page displays details such as, when the incident occurred, and, when the incident was last updated as shown:

Click the Edit icon to view the incident history details. You can turn off notifications if you do not want to receive any more updates.

Bitbucket-specific functionality

If you're using Atlassian Bitbucket, a list of a user's outstanding announcements is shown whenever a user does a Git pull/push (and there are changes to be applied).

URLs that are not affected

The Announcer app will intercept all page requests with the exception of the following paths:

URL

Product

Description

URL

Product

Description

/rest/*

All

REST URLs are not blocked

/plugins/servlet/upm

All

The Universal Plugin Manager (UPM) is not blocked

Need to circumvent the Cookie check?

The Interstitial announcements are cookie-based and every once in a while you might want to make requests that don't get intercepted. You can use either of the following means to do this:

  • Set the User-Agent in the Global Configuration (see above).

  • Set the User-Agent on your request.

Confluence and Jira Data Center

Any enabling/disabling/new Interstitial announcements might take up to one minute to be active across all nodes.

Slack deep link support

Starting in version 2.7, announcements can be configured to open the Slack desktop client with the help of Slack deep linking.

Below are the examples showing how to configure it:

  • To open the Slack desktop client

    <a href="slack://open">Open Slack</a>
  • To open the Slack desktop client for a specific team 

    <a href="slack://open?team={TEAM_ID}">Open Slack</a>
  • To open the Slack desktop client for a specific team and channel 

    <a href="slack://channel?team={Team_ID}&id={CHANNEL_ID}">Chat with us on Marketing channel</a>

    Click this link to learn how to find Slack team and channel ids.


Need more help? Contact our support team.