FAQ: AIP for Jira Cloud

We put a list of the most frequently asked questions about the Assets and Inventory Plugin (AIP) on a single page so that you can easily find out everything you need to know about it. If you think we’re missing any critical answers or tips, let us know by getting in touch with us.

Answers to questions we’re often asked:

1. Where is the EULA?

Please refer to the EULA provided by Appfire.

2. Can I get a demo for my team?

Of course! You can request a free demo through our support portal.

3. Does AIP for Jira Cloud have a free trial?

Yes, you can use AIP for Jira Cloud free of charge for 30 days. Check out our Atlassian Marketplace listing to get started.

4. Can I extend my free trial?

For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed to by the user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

5. Can I get a refund?

Yes, within 30 days. You can get in touch with our support team to file a request.

6. I found a security issue. What should I do?

Please submit a ticket through our customer portal.

7. Jira has the Assets built in. Why do I need a different tool?

AIP has features unavailable in Jira’s Assets, such as built-in global asset attributes so teams can start tracking assets from day one. While Jira’s Assets tool is native to Jira Service Management for Cloud Premium, AIP is available on JSM and Jira Software for cross-team collaboration on ITSM workflows, change management, and incident management.