Overview

HelpDesk+ can add emojis to requests to quickly indicate progress.

• Emojis are added to Slack messages to alert of request creation, assignment, and closure.

• Both support and agent channels support emoji notifications.

• Emojis are added to the original Slack request message.

• This setting is enabled by default.

Configure your channels

1. Configure agent or support channel.

2. Click Settings.

3. Check/uncheck the labeled setting to allow the bot to place emojis on a message from which a ticket was created.

How it works

1. 🎫 indicates the request was created for the Slack message.

2. 👀 indicates the request has been assigned to an agent.

3. ✅ indicates that the request has been closed.