This page is for Time to SLA in Cloud Environment
Requirements
Get SLA data from Jira Issues in Cloud
Get the issue where SLA is broken
Get the relevant date when the following:
SLA started
SLA paused
SLA resumed
SLA finished
REST API function
This is the REST API function that the user can use for a specific issue and SLA
https://tts.snapbytesapps.com/api/issue-sla/{issueId}/sla/{slaId}
Results of the above Rest API Call function will include
Elapsed duration
Remaining duration
Overdue duration
Paused duration
Start date
Target date (deadline)
End date and etc
{ "issueId": "10091", "slaId": "38", "slaName": "Time to Response", "slaValueAsDurationString": "1h", "workingCalendarName": "7x24", "slaValueType": "SLA_VALUE", "slaStartType": {}, "slaTargetType": {}, "percentageThreshold": 80, "slaStatus": "STILL", "slaValue": 3600000, "startDate": 1647419947000, "endDate": null, "deadline": 1647423547000, "elapsedDuration": 235087, "remainingDuration": 3364913, "overdueDuration": 0, "pausedDuration": 0, "elapsedPercentage": 7, "isStarted": true, "isPaused": false, "isFinished": false, "inNonWorkingHours": false, "inNonWorkingDays": false, "lastStatusDate": 1647420182087, "calendarId": "7x24", "workingDuration": 235087, "slaValueForFixedDurations": null }
We do not keep the results value directly in the result of the REST API calls.
If SLA is met:
endDate will not equal to “null“ and the remaining duration will be greater than “0”.
If SLA is breached:
The remaining duration will be equal to “0”.
If SLA is in progress:
endDate will equal to “null“ and the remaining duration will be greater than “0”.