Automatically reminding users to create requests when they message your support channels is an easy way to enforce your process and make it easy for you users.
What to know
Auto-remind creates a threaded reply and reminds the user to create a support request
The request types available for the users is configured in the channel settings
This configuration is at the channel level and different channels can have different configurations.
Example with auto-remind enabled
Enabling auto-remind
Enable auto-remind to remind users automatically to create requests when they write your support team.
Click the Configure button - OR - type /helpdesk configure
Click the checkbox next to Auto Create
Save the settings
Configuring the auto-remind message
Click the Configure button - OR - type /helpdesk configure
Click the Settings button under the Advanced section.
Click the Configure button under the Auto Response Message section
Add your custom reminder message.
Click the Save button.
Formatting reminder messages with markdown
The text area used to add custom welcome messages accepts markdown formatting.
These basic visual styles are very simple to use:
_italic_will produce italicized text*bold*will produce bold text~strike~will producestrikethroughtext