Issues created by using 'Create on Transition' do not copy Assignee / Reporter

Problem statement

A few users of Create on Transition reported an error that they have noticed. The Create issue post-function is not copying the values from the Reporter and/or Assignee field to the newly created issue.

Error message

Ignore adding User(User) for user: User does not have Reporter permission to the project SAMPLE

Ignore adding User(User) for user: User does not have Assignee permission to  the project PMNGT

Environment

Solution

According to the error that you get, make sure the respective reporter or assignee or the user who is performing the transition has the below permissions under the respective target project permission scheme:

• Create Issues
• Modify Reporter / Assignable User
• Assign Issues

Troubleshooting steps

Use the following troubleshooting steps to ensure the reporter or assignee or the user who is performing the transition are having the required permissions as mentioned above:

1. To verify user permissions: 

   • Navigate to the intended project. 

   • Select Project Settings from the left bottom corner of the screen.
   • From the Settings menu, select the Permissions option.
   • If your issue has a Reporter field, verify if the user who is creating the issue or executing the command has Create Issues, Modify Reporter and Assign Issues permissions (as shown in the below screenshot):
     
     
     

• If your issue has an Assignee field, check for the below permissions:
  1. Verify if the user who is creating the issue or executing the command has Assign Issue permission (as shown below).   
  2. Verify if the Assign user has Assignable User permission (as shown below)